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Customer experience comes before technology



Whether you prescribe to the cult of Steve or not, in this video back in 1997 he answers a seemingly insulting question in a true forward thinking and honest way (as Jim Collins would say... confronting the brutal facts).

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July Update - 1/2 a year... lots to do, lots being done.

With half the year already over and my blog updates being a little irregular lately I thought I would give a bit of an update as to the goings-ons of late.

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